Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@simply-bread.co.

If your return is accepted, we’ll send you the return address along with instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You are responsible for arranging and paying for return shipping, including packaging, carrier charges and any insurance. We recommend using a trackable, insured shipping method, as you bear the risk of loss or damage in transit.

You can always contact us for any return question at sales@simply-bread.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

A 20% restocking fee will be deducted from the refund amount. Any shipping charges you paid on your original order are non-refundable. Additional charges may apply if the return requires extra handling beyond standard processing, such as repackaging, re-palletizing, or repairing damage caused during return shipping.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@simply-bread.co